Payment Not Received?
If an error occurs during checkout or your payment is not recognised automatically, do not send a second payment until the status of the first transaction has been checked.
If the payment was not completed
Check the selected payment method and the transaction status in your wallet or payment service. If no funds were charged, try again later or select another available payment method.
If funds were sent but the order remains unpaid
If you already sent the payment but forgot to include the payment comment, or the system did not link the transaction to your order, prepare the following information:
- the order number in text form — it is specified in the payment comment and may appear in your transaction history;
- a brief description of the issue;
- a payment screenshot showing the transaction details and the recipient wallet;
- the transaction hash or identifier, if available.
How to contact support
Send the prepared information through the DREAM-SHOP.ONE contacts page. Do not publish payment information publicly or send it to unauthorised third parties.
